Need Help?
📱 Use In-App Support (Recommended)
Open What do … eat? → Settings → Contact Support → Contact Support
Settings sits behind a small parental gate (a multiplication task) — it's meant for grown-ups. The support email automatically includes your app version, helping us assist you faster.
Alternatively, email us at support@hopworks.de
Pricing
What do … eat? is completely free — no subscriptions, no in-app purchases, no ads. There is nothing to cancel or refund.
Quick Troubleshooting
- Update to the latest iOS version and What do … eat? version
- Force-quit and reopen the app
- Voice input not working? Allow Microphone and Speech Recognition access for the app in the iOS Settings app
- No sound when reading aloud? Check the ring/silent switch and volume — the read-aloud voice follows them
- No answer for a made-up or unusual animal? Those answers need a device that supports Apple Intelligence; the built-in animals work on every device
- Reinstalling the app clears the discovery gallery — everything is stored only on your device
- Still having trouble? Use the in-app support with your device model, iOS version, and steps to reproduce
FAQ
What happens if we ask about an animal that isn't built in?
On devices that support Apple Intelligence, the app generates a playful answer using on-device AI — and marks it clearly as AI-generated, right in the answer. These answers are intentionally lighthearted and can occasionally be inaccurate or incomplete; that's exactly why they're marked. On devices without Apple Intelligence, the app shows a friendly message instead. The built-in animals work on every device.
Does the app need an internet connection?
No. Everything — the animal facts, the pictures, the read-aloud voice, and even the AI answers — happens on your device. The app works completely offline.
Is my child's data safe?
Yes. The app does not collect, store, or transmit any personal data. There are no accounts, no ads, no analytics, and no third-party software. Searches and discovered animals are stored only on your device and disappear if you delete the app.
How does voice input work? Is it private?
Voice input uses Apple's built-in speech recognition to turn your child's words into a search. On devices that support it, recognition runs entirely on the device. We never receive or store any audio.
Why does the app ask a math question before opening Settings?
That's the parental gate — a small multiplication task that young children can't solve. It keeps kids inside the safe part of the app and away from settings and external links, as recommended for kids' apps.
Can I remove an animal from the discovery gallery?
Yes. Discoveries that came from AI answers appear under "More discoveries" in the gallery — touch and hold one to delete it. This also removes its cached answer.